Shipping & Return Policies

Order Processing

Bookstore orders will be shipped out the same business day if they are received by 11:00 AM Arizona Time, excluding weekends and federal holidays. Additional exclusions may apply.
Once an order has been submitted successfully, an invoice and confirmation email will be sent. A separate email will be sent regarding a tracking number, once NASCLA has processed the order.
- If you did not receive a confirmation email within two business days of submission, please contact NASCLA.
All orders containing five (5) or more books must be submitted as a Purchase Order. To view our Purchase Order Policies and Procedures, please click here. The NASCLA Bookstore will decline any purchases that exceed the limit of five (5) or more books.
NASCLA is closed for all Federal Holidays.
NASCLA reserves the right to refuse service to anyone.

United States Postal Service (USPS) - Priority Mail is used for standard shipping. USPS delivery may take 2-7 business days.
NASCLA does not ship internationally using USPS. All international orders must be shipped by FedEx International.
Shipping delays caused by weather, natural disasters, mail carrier handling, and other uncontrollable events are not eligible for a refund.
NASCLA is unable to guarantee delivery time for USPS and FedEx services.

All expedited FedEx services will be available to select when viewing your cart.
FedEx Standard/Priority Overnight shipping will deliver only on business days (Monday – Friday), not including federal holidays.
NASCLA does not offer Saturday delivery.
FedEx does not deliver to PO Boxes. A physical shipping address is needed for expedited delivery.
If you do not receive your FedEx delivery on the scheduled delivery day, please track your package on fedex.com. A FedEx tracking number will be issued and emailed to you once it has been processed by NASCLA.

To request a return, please submit your request here.
NASCLA does not refund shipping & handling fees.
NASCLA can issue a refund/exchange for any order that meets the following criteria:
- Order must be within 30 days of the invoice date.
- Book(s) must be the most current edition.
- The book must be returned in its original shrink-wrap packaging, as it was received. Books that have been opened, highlighted, written in, or have tabs will not be accepted under any circumstances.
Returns or exchanges for books purchased from an outside third-party company will not be accepted.
If your examination has a 60–90-day grace period to use either the previous edition or the newest released edition, NASCLA will not accept any refunds or exchanges for the previous edition.
NASCLA returns can be shipped to:

NASCLA
23309 N. 17th Drive, Suite 110
Phoenix, AZ 85027

*All returns/exchanges must include a copy of the invoice*

If you have not received your package within 2-3 weeks of the purchase date, please contact NASCLA. If NASCLA is not notified within the specified time frame, your order will not be eligible for a refund or replacement.
- Note: Some USPS mail carriers may place your package in or at a mailbox rather than a door delivery.
If your package has been delivered damaged, please contact NASCLA as soon as possible to discuss a resolution.
NASCLA cannot replace any orders that have been delivered to an incorrect address if a customer entered the incorrect information.

NASCLA does not offer any services to drop ship a bookstore order. Any special instructions regarding packing slips and/or invoices must be handled in advance by the payee and any additional associates. If you have any questions, please contact NASCLA.
If any modifications need to be made for an order, please call NASCLA as soon as possible. Once a tracking number has been issued, NASCLA cannot make any revisions to the shipping information.